The world is still in the midst of a global disease outbreak caused by the SARS-CoV-2, COVID-19. As a result, various governments and public health authorities worldwide have set isolation protocols, social distancing, and stay-at-home orders. In addition, there are specific restrictions between countries regarding policies in handling and mitigating the coronavirus outbreak, which often involves closing schools, non-essential shops, limiting public transportations, and the most challenging for many is the closure of various firms and businesses.
Under these circumstances, face-to-face interaction has drastically decreased. With the change in opportunities to meet in person, various challenges arose to remain socially connected. During the pandemic’s initial days, there have been countless reports showing that digital media use has significantly increased as people spent most of their time at home due to home quarantines and lockdowns. Such increases were especially prevalent for instant messaging applications used for calls, video calls, sending messages, and making group chats. But the most remarkable was the unprecedented uptake in video conferencing applications.
Undoubtedly, the pandemic caused challenges for many firms and businesses as they had to adjust and adapt to ensure business continuity. Among the changes that people are still not accustomed to is the shift to the work-from-home set-up, which provided challenges in communication. Many employees now use various messaging applications to stay connected to their co-workers and clients. In addition, video conferencing tools are now what many uses to conduct meetings as most employees workfrom home.
Mobile instant messaging applications like Telegram, WhatsApp, Signal, and WeChat were all not allowed to use in financial firms. However, many customers require a communication channel where they can feel at ease of any business communication, which calls for firms to have reliable mobile call monitoring. Also, many policies and practices that existed before the pandemic have to be revised for communication compliance.
Read this infographic made by TeleMessage to learn more about communication compliance in a post-covid world.